Customer Service Representative-Retail Specialist

Location: Atlanta, Georgia
Type: Full Time
Min. Experience: 5

Job Description

Customer Service Representative-Retail Specialist
National Sugar Marketing LLC – Atlanta, GA

National Sugar Marketing LLC is seeking a Customer Service Representative-Retail Specialist in Atlanta, GA. This position is accountable for order flow from NSM customers and brokers with regards to ordering, shipping and invoicing refined sugar products specifically associated with food service and retail accounts. The position nurtures the relationship with an assigned group of accounts and is the customer advocate for shipment conformance and on time deliveries from NSM Shipping locations. The Customer Service Representative-Retail Specialist must be self-motivated and able to work with minimal supervision.

National Sugar Marketing LLC is built on innovation and is a proud leader in the sugar industry, and that can only happen with the best people. Qualified candidates need to be dynamic and have the ability to work successfully in a fluid environment.

Additional Responsibilities:

• Key point of contact for order flow, service and delivery interface specific to an assigned group of customers.

• Accurately and correctly input customer orders, special instructions, price confirmation and shipment information into a JDE systems platform on a timely basis.

• Communicate clearly and professionally with customers, factories, external warehouses and transportation vendors in regard to order setup and process flow.

• Effectively manage the transmittal of all forms of customer information, order changes, shipment variations and cancellations directly with affected stakeholders within the supply chain.

• Proactively document customer complaints and nonconformance issues using the company complaint system, insure notification to the appropriate functional areas and prepare return authorizations as necessary.

• Assist functional departments with resolution of customer invoice variances, short pays, customer document requests and other matters as needed.

• Develop and maintain reports for the sales team regarding packaging needs, shipment patterns, and product usage.

• Provide departmental backup and fill in for other Customer Service Representative as needed.

Job Requirements

• Two-year Associate Degree with an emphasis in Business Administration or Sales or equivalent combination of education, training and work experience.
• Five years of progressive work experience in a commercial sales or customer service environment with an emphasis in food service and retail.
• Understanding of supply chain processes or methods in a food grade manufacturing environment a plus.
• Has a solid track record of successful customer service experience with demonstrated examples of account interface and relationship management.